Accessibility Statement

Holiday Valley Public Web Accessibility Statement

At Holiday Valley we invite people of all abilities to enjoy our resort. We proudly partner with, and host the Lounsbury Adaptive Program at Holiday Valley to provide adaptive winter sports programs for people with disabilities.
In line with our commitment to make our resort physically accessible, we are also committed to ensuring that all visitors have full access to our websites. 
At Holiday Valley we are committed to delivering a web experience that provides equal access and opportunity for individuals with disabilities. We strive to deliver a web experience that follows the Web Content Accessibility Guidelines (WCAG).
To ensure a seamless user experience for all our customers, Holiday Valley strives to maintain a website that, among other things:

  1. Is compatible with commonly used screen readers;
  2. Has full keyboard operability;
  3. Communicates all necessary information without dependency on color; and
  4. Ensures video accessibility.

You can also request auxiliary aids and services or reasonable modifications to our policies, practices, and procedures.  We will consider all requests. If you would like to make a request regarding our website, or if you have encountered a problem on our site, please call or email us using the information below, and we will get back to you shortly to address the issue.

Phone

Our customer service representatives can assist you by phone with your accessibility-related requests or questions.  Please call (716) 699-2345.  

Email

If you prefer to reach out to us online, please email us at info@holidayvalley.com.

In Person

Our customer service representatives are available to assist you in person at the following locations and times:
Resort Service Center - Monday through Friday, 8 am - 4:30 pm
6557 Holiday Valley Road
Ellicottville NY, 14731

Inn at Holiday Valley - Seven days/week, 24 hours/day
6081 Rt. US-219
Ellicottville NY, 14731

If you are interested in learning more about our adaptive sports program for winter sports, please contact the Lounsbury Adaptive Program at (716) 699-3504, or laspski@yahoo.com. We hope to see you soon.