Our top priority at Holiday Valley is the health and safety of our staff and our guests. Holiday Valley is committed to cleanliness, safety and health.
All guests and employees must wear masks or face coverings at all times, unless while eating or drinking while seated or while skiing/snowboarding down the slope. Please stay six feet away from others whenever possible and wash your hands frequently.
Holiday Valley's Pledge
Holiday Valley has responded to the COVID-19 pandemic by implementing an even more stringent standard of cleanliness and customer service across the resort. These standards are designed to minimize risk and enhance safety for our guests and employees.
Guests also play a role in their own safety. Please let us know if you see something we can improve by calling us at 716-699-2345.
When you arrive at Holiday Valley, you will notice a number of additions to our cleaning regimen, designed to set an even higher standard of cleanliness for the resort.
In lodging guest rooms, we have enhanced our detailed cleaning practices, requiring surfaces to be thoroughly cleaned and disinfected before your arrival.
Daily housekeeping service at the lodging facilities has been suspended so no one will enter your room once you check in.
Cleanings between guest stays will involve an enhanced cleaning protocol, with extra caution taken for high-touch items like television remote controls, door handles, light switches, chairs, faucets and lamps. We have also eliminated some unnecessary objects from rooms in order to minimize touch points.
In public spaces, Holiday Valley has boosted its already rigorous cleaning protocols, using CDC-approved cleaning products and increasing the frequency of cleanings around the resort, including in spaces such as restrooms.
Cleaning in public spaces will be done with an emphasis on frequent contact with hard non-porous surfaces including front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, vending machines, ATMs, stair handrails, dining surfaces and seating areas.
Hand sanitizer is available throughout the property – including at entrances, exits and in high-traffic areas.
Holiday Valley Winter Operations Update During COVID-19
The 2020-2021 ski season is upon us. While we consider ourselves lucky that the sports we love—skiing and riding—take place in a beautiful outdoor location that is spread out over hundreds of acres, we are committed to taking all necessary precautions to preserve and protect the health and safety of our guests and employees.
We’re also fortunate that our resort features numerous access points—from the SnowPine condominiums to the Tannenbaum Lodge—and that we have plenty of quad chairlifts to keep people moving around the mountain at peak times. We also have several beautiful, spacious base lodges for our guests to take (brief) warm up and lunch breaks on long winter days.
Despite the many benefits that allow us to enjoy an activity that can be both social AND socially-distant, we have made many changes in light of New York State’s regulations, the National Ski Areas Association’s list of best practices, and guidance put out by the Ski Areas of New York Association. While the details of these plans may change, the major themes of mask wearing, physical distancing and cleaning/sanitation protocols will remain at the forefront.
Getting Ready for the 2020-2021 Season
Fall training was even more critical this year as we educated our winter staff on our new COVID protocols for face coverings, social distancing, cleaning and sanitizing, health screenings and more.
Holiday Valley will open for the season in early December, weather permitting. As the momentum builds during December, we will fine-tune our new processes before the Christmas holiday.
Our powerful snowmaking system allows us to take full advantage of weather windows, and we are committed to opening as many slopes as possible as early as the weather allows. Every season, we develop a strategy for opening terrain for all skier levels, from beginner to expert, and this year will be no different.
We will tailor resort access and the number of skiers and riders based on the relationship between demand and open terrain. We strongly encourage you to purchase your tickets online in advance of your visit; buy early for the best deals. On busy days or if terrain is limited, we may not be able to offer walk up tickets. If you plan to visit on a weekend or during a holiday period, plan ahead and buy your tickets online so you don’t miss out.
Currently, we aren’t planning to place restrictions on passholders or require an advance reservation. To ease the potential strain during peak periods, we are planning to open Yodeler and Mardi Gras lifts for Classic passholders at 8 am every Saturday between December 26th and February 27th.
With more people working remotely these days, we encourage our guests who can visit during off-peak hours to do so.
Warning to Skiers and Riders:
New York State law requires everyone at Holiday Valley to wear a mask unless seated to eat/drink or actively skiing down the mountain. Therefore, no drinking, eating, smoking or vaping is permitted in the lift lines, on the lifts or in any milling areas. Never remove your face covering in the lift line. Violation of this rule may result in revocation of your lift ticket or pass. Please be congnizant of children in the lift line and around the resort.
Do not use a lift or ski trail while under the influence of alcohol or other drugs. Holiday Valley has a zero tolerance policy for illegal drugs and violation of this policy will result in revocation of your lift ticket or pass.
A Note on Face Coverings and Physical Distancing
We’re lucky that wearing protective gear such as gloves, goggles and face masks is already part of the skiing and riding experience. Face coverings are required at all times unless seated to eat or drink, or actively skiing down the mountain. You will need to wear a face covering in the lodges (including restrooms, rental and retail areas), in lift lines, on lifts, and everywhere else at the resort.
We recommend carrying an extra face covering with you in case yours is lost or freezes up from moisture. The Mountain Shop carries reusable face masks and neck gaiters.
To help alleviate the risk of COVID-19 transmission through person-to-person contact, Holiday Valley has posted signage throughout the property to remind guests to maintain at least six feet of physical distance. Furniture has been removed and re-arranged to allow more space for distancing.
Holiday Valley has added partitions at front desks and cash registers to provide an extra level of protection for its staff members and guests.
Base Lodges and Indoor Spaces
Indoor space this season will be very limited and we’re asking all of our guests to help by getting ready at their cars, going straight to the lift, and, where possible, avoiding the lodges entirely. Plan to operate out of your car like it was your private base lodge and bring snacks with you to refuel throughout the day.
If you’re traveling with a group to the Main Lodge, consider dropping your party and equipment off at one of our heated tents while you park the car, then walk to the base area. Although we are planning to operate a shuttle service during busier periods, capacity will be strictly limited and you may save time by walking. Use caution when walking through the parking lots—winter conditions likely will be present!
We have rearranged our lodges to reduce capacity in the dining areas by 50%, pursuant to New York State guidance. We will have greeters at lodge access points who will help us comply with these new limitations. This year, guests should plan to be indoors for no longer than 30 minutes at a time. This will reduce everyone’s exposure risk and allow us to accommodate skiers and riders who need to access a lodge to warm up, grab a bite to eat, or use the restroom. To promote the goal of minimizing time indoors, we will be implementing some changes:
• Lodges will act more as a “warming hut” for skiers and riders this season with a limited menu and new entry and exit points.
• We will monitor the space available in our dining areas and limit access if no seating is available.
• Do not bring guests who are not planning to ski or snowboard. They will not be permitted to wait for you in the lodge.
• Table space is available only for guests who are dining. Picnicking is allowed in designated locations, but we ask that you do not bring anything into the lodge until your group is ready to dine. No crock pots or electric devices are permitted in the lodges this year. Picnicking is limited to no more than 30 minutes at a table.
• Guests may not leave any personal belongings in the lodges. We strongly recommend that you leave all possessions in your car or at your hotel room. No day use lockers are available at the Main Lodge, except for those guests who have rented equipment from our rental shop. A limited number of day use lockers are available at the Yodeler Lodge and at Tannenbaum.
• We will offer several heated tents at the Main Lodge area, which will provide extra seating. Feel free to use a tent instead of the lodge.
• Per New York State Executive Order, alcohol is available only to guests who also purchase food. No outside alcohol is permitted this year in the lodges.
Guests who lodge with us have the added convenience of a private, indoor space just steps away from the slopes. We’re also planning to offer up our conference rooms for guests who are coming with a group and would like to book a private space. Give us a call at 716-699-2345 to book a room—space is limited.
The warming huts at the top of Cindy’s and Champagne will be open this season with limited capacity. These spaces will be cleaned regularly. As with other indoor spaces, we ask that you use the warming huts sparingly and limit your time inside to make them more available to everyone who needs them. On busy days, we will monitor the capacity inside warming huts.
Chairlifts and Lift Lines
Holiday Valley’s eleven quad chairlifts will be loaded in a way that allows for physical distancing. Guests have the opportunity to ride only with members of their traveling party. Singles may be paired up with one other person, unless they elect to ride alone. Masks covering the nose and mouth are required in lift lines and while riding lifts.
Our lift lines will be spaced to allow for physical distancing—both front to back and side to side. You’ll also notice increased signage to ensure a consistent flow of appropriately spaced traffic.
Save time on the day of your visit by pre-purchasing rental equipment online. To ease congestion in the rental shop area, we will be spreading out the registration area and making use of outdoor spaces whenever possible. If you plan to rent gear, please be prepared to wait in an outdoor queue as the capacity in the rental shop will be limited. Physical distancing will be required between parties. Rental equipment, including helmets, will be sanitized between uses.
Day lockers are available in the rental shop area, but we ask that you try to minimize the number of trips to your locker throughout the day. During busy times, you may need to wait in line to access your locker. Keep your belongings in your car if possible.
We are pleased to offer private and group ski and snowboard lessons for ages three to adult. We strongly recommend that you register in advance to any group lesson, day or night. Bookings are available online. Advance reservations are required for private lessons and children under the age of six. Please call the Creekside Lodge to reserve private lessons.
We’ll be taking advantage of our outdoor spaces and adjusting the entrances and exits at the Creekside Lodge to provide for one-directional traffic wherever possible. We have also made changes to the lesson schedule to allow for greater distancing during lunch and hot cocoa breaks.
All snowsports students and instructors will complete a health screening each day and must wear face coverings during the lesson. If desired, parents may accompany children five and under during lessons to assist the child.
Lost and Found
Items such as skis and snowboards that are left behind will be sanitized and taken to our Lost and Found, located in the Guest Services Office at the Resort Service Center. Cell phones, wallets, jackets and similar items will be sealed in a plastic bag and taken to the Lost and Found. Items that are worn close to the body, such as neck gaiters or socks, will be disposed of.
In accordance with New York State law, all employees undergo a daily health screening before beginning their shift. Employees who are not feeling well are required to stay home. Employees are required to wear face coverings while at work for the protection of themselves, their coworkers and our guests. We ask that all HV skiers and riders join us in this practice and stay home when they are not feeling well.
Visiting from Another State
People from states other than New York, PA, NJ and CT are subject to New York State travel restrictions available here: https://coronavirus.health.ny.gov/covid-19-travel-advisory
These restrictions change often so check back frequently if you plan to visit this year.
It's Up to All of Us
Exposure to COVID-19 is an inherent risk in any public location where people are present. The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit. The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated. Every skier and rider shares the responsibility for a safe and healthy skiing experience. It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website. Stay home if you are sick or experiencing symptoms of COVID-19. Wear a face covering in all areas and maintain at least 6 feet physical distancing from other guests, including in lift lines. Wash and sanitize your hands frequently.